Shipping & Returns policy

  • If your product incorrect, defective or damaged while delivering your product, please notify us immediately to Whatsapp: +92 3041200071 on same day of delivery, so we can assist you within the return window.
  • Returns can only be offered if there is a valid reason. We strive to provide the best service possible, and returns will be considered based on the validity of the reason provided.
  • your returning product must be in its original packaging otherwise that won't be admissible.
  • If you receive the wrong product or it arrives damaged, please contact us immediately.
  • The shipping duration is typically 2 to 3 weeks, but it may be subject to delays due to bad weather conditions or unforeseen circumstances.

  • We deliver our furniture through Leopards Courier, with estimated delivery times provided by the courier service. While deliveries are often completed quickly, occasional delays may occur.

    We kindly request your patience while your parcel is on its way. Thank you for your patience, trust, and understanding.

  • All customized and standard orders are non-returnable. Customized furniture is made specifically to meet each customer's requirements. We kindly request you to review and confirm all order details carefully before placing your order. Thank you for your understanding and trust in MATT WOOD Furniture.